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    Delivery & Returns

    Whilst we aim to despatch all orders within 2 days of receipt (excluding weekends), please allow 10 working days for delivery.

    Orders are normally despatched using first class post, but we also offer registered post and next day carrier, please contact us at enquiries@thequiachcompany.com if you wish to use a different delivery method then those listed. Larger orders are better despatched using a courier service and will require a signature on receipt.

    Should you wish to check on the progress of your order, please contact us at enquiries@thequiachcompany.com.

    Because we are a working factory we close for two weeks during Christmas – and while we continue to work on occasional days and can deliver during this time please expect longer delivery times. If we have any issues we will endeavour to keep all customers informed of delays.

    If you are not completely satisfied with your purchase please contact us prior to returning your item and we will issue you a full refund, or replacement. This must be done within 28 days from order being placed.

    We are happy to repair any damaged pewter items if we can and are happy to quote, please contact us if you wish to use this service.

    Please note that if you live in Scottish Highlands & Islands or an island of the British Isles, we cannot do Next Day Delivery - this usually takes at least 2 days.

    Area Method Price Duration
    UK 1st Class £4.95 1 - 3 working days
    UK Recorded £6.95 1 - 2 working days
    UK Next Day £10.95 Next working day guaranteed
    Europe Tracked £27.00 5- 10 working days
    Rest of World Tracked £27.00 5-10 working days

    For all orders to customers in the EU please note that prior to delivery VAT will be charged on all purchases at the local rate, this will be collected by the courier company and is additional to the order payment

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